OAK! Merge offers no-charge technical assistance for installation support via email and phone. We do not include free training and consulting, but we are happy to point you in the right direction.
Many questions are installation and operating system related and best served by your dealer and/or an on-site consultant directly. The dealer who sold the software should be the first call for support.
We recommend you do the sample merge in the manual with sample data before doing your own merges. Always backup your database before doing any merge operations.
The support blog and FaceBook wall have questions and answers documented too
To create a support case, fill out this form:
Telephone Technical Support:
Access to OAK!Merge help desk line: Call 1-847-352-4770
Monday through Friday 9:00 a.m. to 5:00 p.m. CST to request support.
Training and consulting is $150 per hour. 1/2 hour minimum.
Help desk accepts Visa, Master Card, AMEX and Discover Card.
Manual email activations requested for reasons such as moving the application to a new PC or reformatting the hard drive are available at no charge. Email your Technical Support Requests to: firstname.lastname@example.org