Support Policy
Need Support? Check out the PDF manual and support blog for ideas first. There is also a page on FaceBook with discussions.
OAKHURST Software products offer no-charge technical assistance
for installation support via email for 90 days after
purchase.
Many questions are installation and operating system related
and best served by your dealer and/or an on-site consultant directly. The dealer who sold the software should be
the first call for support.
We recommend you do the sample merge in the manual with sample
data before doing your own merges. Always backup your database before doing any merge
operations.
The support blog and FaceBook wall have may question and
answers documented too
Telephone Technical Support:
Access to OAK!Merge help desk line: Covers assistance
with not only OAKHURST Software, but data conversion, networking and most other related technical support issues.
Call 847-352-4770
Monday through Friday 9:00 a.m. to 5:00 p.m. CST to request paid support.
Fee: Telephone Support is $150 per hour. 1/2 hour
minimum.
Help desk accepts Visa, Master Card, AMEX and Discover
Card.
No-charge Email Technical Assistance related to installation is
available for 90 days after purchase. This does not include training on how to use the products. The Technical
Support team will attempt to answer emails within 1 business day of receipt, but will not guarantee response
time.
Manual email activations requested for reasons such as moving
the application to a new PC or reformatting the hard drive are available at no charge for the current version. For
older versions, a manual email activation costs $30. Lost License IDs and manual email activation can usually be
recovered for a $60 research and activation fee.
Email your Technical Support Requests to:
support@oakmerge.com
|