Support Policy

OAKHURST Software products offer no-charge technical assistance for installation support via email for 90 days after purchase.   

Many questions are installation and operating system related and best served by your dealer and/or an on-site consultant directly. The dealer who sold the software should be the first call for support. 

We recommend you do the sample merge in the manual with sample data before doing your own merges.  Always backup your database before doing any merge operations. 

The support blog and facebook wall have may question and answers documented too

Telephone Technical Support:

Access to OAKPRO help desk line: Covers assistance with not only OAKHURST Software, but data conversion, networking and most other related technical support issues. Call 847-352-4770 
Monday through Friday 9:00 a.m. to 5:00 p.m. CST to request paid support.

Fee: Telephone Support is $150 per hour. 1/2 hour minimum.

Help desk accepts Visa, MasterCard, AMEX and Discover Card.

No-charge Email Technical Assistance related to installation is available for 90 days after purchase. This does not include training on how to use the products. The Technical Support team will attempt to answer emails within 1 business day of receipt, but will not guarantee response time.

Manual email activations requested for reasons such as moving the application to a new PC or reformatting the hard drive are available at no charge for the current version. For older versions, a manual email activation costs $30. Lost License IDs and manual email activation can usually be recovered for a $60 research and activation fee.

Email your Technical Support Requests to: support@oakmerge.com