Q: How can I troubleshoot an error in ACT!PAK when I try to transfer notes and history from ACT 6 into Excel or ASCII text??? Error code from ACT!PAK is “ACTPAK encountered an ERROR Transfering records to Excel(20): Method ‘~’ of object ‘~” failed” A: Always backup your database before doing any mainteance or exporting. It is always good to do a test transfer of the data from the ACTdemo database to make sure that will work before repairing at your production database, If you can’t export the ACTDEMO database, you should verify check the version of Excel is 2000, 2002 or 2003 or reinstall ACT 6. It you can TRANSFER from the ACTDEMO database without error, then you need to work on your production database. When ACT!PAK was doing a TRANSFER to excel it probably ran into some ACT data it could not handle or some corrupted ACT indexes.… read more →
Q: Does OAK!Merge 10 or 9 work with ACT 2009 (ver 11)? A: No, you need to upgrade OAK!Merge to Match the version of ACT you are using If you install ACT! 11, OAK!Merge 10 will install and startup, but can not access the newer database structure/schema. You will get an error saying “Cannot open connection to a merge destination”